CAHPS® Member Satisfaction Surveys Underway

Spring 2019

Neighborhood’s annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are now out in the field through May 2019, during which time over 10,000 of our Medicaid, Exchange and INTEGRITY members are being surveyed.

CAHPS is Neighborhood’s primary tool to assess member satisfaction when it comes to members’ overall health care experience. Results from CAHPS help identify areas of strength and opportunities for improvement.

Survey topics include satisfaction with access to urgent, routine, and specialty care as well as coordination of care among doctors. Members are also asked to rate their personal doctor, specialist and the health plan on a scale from 0 to 10.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).