Provider Training

Neighborhood Health Plan of Rhode Island (Neighborhood) network providers are required to complete an annual training. The provider training offers an overview of Neighborhood, including its plans, policies and procedures for providers. In addition, the training includes specific education for providers who serve INTEGRITY members, on topics including, but not limited to the following:

  • Member Enrollment and Eligibility
  • Covered Services, Benefit and Services (including carved-out), policies and procedures
  • Provider Rights and Responsibilities pertaining to:
    • Complaints, Grievances, and Appeals Procedures and Timelines
    • ADA Compliance, Accessibility and Accommodations
    • Cultural Competency
An authorized representative from each provider organization must complete the training and attest to having done so (Please see below). The authorized representative also attests that he/she will educate his/her employees using Neighborhood’s training.

For your viewing and sharing convenience, the training is available below in both PowerPoint and PDF.  Both versions include hyperlinks to external webpage content, but please note that PowerPoint needs to be in “presentation” mode for the links to be active.

If you have questions about the training, please email

Please complete the following information on behalf of the Neighborhood contracted entity to attest you have completed the Provider Training.

  • Please make sure to enter your GROUP NPI, not individual NPI
  • MM slash DD slash YYYY